{"id":91,"date":"2026-10-08T12:06:12","date_gmt":"2026-10-08T19:06:12","guid":{"rendered":"https:\/\/demo.uncoderbuilder.com\/auralis\/thornbury\/"},"modified":"2026-10-12T04:53:32","modified_gmt":"2026-10-12T11:53:32","slug":"thornbury","status":"publish","type":"page","link":"https:\/\/demo.uncoderbuilder.com\/auralis\/case-studies\/thornbury\/","title":{"rendered":"Thornbury"},"content":{"rendered":"

Thornbury<\/h1>

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We automated this SaaS company's onboarding flow, reducing tickets and speeding up activation.<\/p><\/div><\/div>

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The Challenge<\/p><\/div><\/div>

Thornbury needed to eliminate a growing flood of repetitive support tickets caused by users abandoning the setup process halfway through onboarding, which was putting increasing strain on their small support team.<\/p><\/div>

Their customer success team was overwhelmed answering the same setup questions day after day, which significantly slowed down activation timelines for new users trying to get started with the platform.<\/p><\/div><\/div>

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Our Strategy<\/p><\/div><\/div>

We built a fully guided, automated onboarding sequence featuring in-app prompts and timely follow-up emails, along with a self-serve help system designed to instantly answer the most common setup questions.<\/p><\/div>

Our approach focused on reducing friction at signup first, since that was the biggest drop-off point, before gradually expanding automation across the rest of the broader user journey.<\/p><\/div><\/div>

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The Results<\/p><\/div><\/div>

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45%<\/p><\/div>

Fewer support tickets<\/p><\/div>

Automated guidance reduced repetitive setup questions<\/p><\/div><\/div><\/div>

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3+<\/p><\/div>

Faster activation time<\/p><\/div>

New users reach full setup much sooner<\/p><\/div><\/div><\/div>

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55%<\/p><\/div>

Higher retention rate<\/p><\/div>

Smoother onboarding led to stronger usage<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>

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FAQ's<\/p><\/div><\/div>

Answers To What You're Wondering About.\"<\/h2><\/div><\/div>

How does implementation work?<\/h3><\/path><\/path><\/path><\/g><\/svg><\/span><\/summary>

Most projects go live within 2 to 4 weeks, depending on the complexity of your existing workflows and tools.<\/p><\/div><\/div><\/div><\/div><\/details>

What is the setup time?<\/h3><\/path><\/path><\/path><\/g><\/svg><\/span><\/summary>

Setup typically takes a few weeks, though timelines vary based on how many systems need to be connected.<\/p><\/div><\/div><\/div><\/div><\/details>

What if we need changes?<\/h3><\/path><\/path><\/path><\/g><\/svg><\/span><\/summary>

We provide ongoing support after launch, adjusting and refining the automation as your business needs evolve over time.<\/p><\/div><\/div><\/div><\/div><\/details>

Do you work with our industry?<\/h3><\/path><\/path><\/path><\/g><\/svg><\/span><\/summary>

Yes, we've built automation for e-commerce, marketing, food and beverage, and software businesses across many different niches.<\/p><\/div><\/div><\/div><\/div><\/details>

How does pricing work?<\/h3><\/path><\/path><\/path><\/g><\/svg><\/span><\/summary>

Pricing depends on project scope and complexity, and we always share clear, upfront estimates before any work begins.<\/p><\/div><\/div><\/div><\/div><\/details>

What if our tools change later?<\/h3><\/path><\/path><\/path><\/g><\/svg><\/span><\/summary>

We build flexible systems designed to adapt, and we're available to update automation as your tools or needs evolve.<\/p><\/div><\/div><\/div><\/div><\/details><\/div>