{"id":81,"date":"2026-10-13T13:46:00","date_gmt":"2026-10-13T20:46:00","guid":{"rendered":"https:\/\/demo.uncoderbuilder.com\/larchmere\/faq\/"},"modified":"2026-10-14T03:12:39","modified_gmt":"2026-10-14T10:12:39","slug":"faq","status":"publish","type":"page","link":"https:\/\/demo.uncoderbuilder.com\/larchmere\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"uncoder uncoder-81 uncoder--page\" data-uncoder-doc=\"81\"><section class=\"uncoder-container uncoder-z2yuhsq\"><div class=\"uncoder-container uncoder-ghj3b9b uncoder-container--boxed uncoder-container--fit\"><div class=\"uncoder-container__inner\"><h1 class=\"uncoder-heading uncoder-tciydrb\">Questions<\/h1><div class=\"uncoder-text-editor uncoder-i32a7ae uncoder-text\"><p>Straight answers about quotes, payment, mess and guarantees. If yours is not here, call us and ask.<\/p><\/div><\/div><\/div><div class=\"uncoder-container uncoder-vjrr1wr\" aria-hidden=\"true\"><\/div><\/section><section class=\"uncoder-container uncoder-hd16wzp uncoder-container--boxed\"><div class=\"uncoder-container__inner\"><div class=\"uncoder-container uncoder-s5ojset\"><h2 class=\"uncoder-heading uncoder-iocow3y\">Quotes, payment and guarantees<\/h2><div class=\"uncoder-container uncoder-tb0xv88\"><div class=\"uncoder-container uncoder-fzh7x8j\"><div class=\"uncoder-container uncoder-dwizv8c\"><h3 class=\"uncoder-heading uncoder-cqw6g4q\">How do I get a quote?<\/h3><div class=\"uncoder-text-editor uncoder-hu298nd uncoder-text\"><p>Fill in the quote form or call us. We visit within a week, measure up and send a written quote within three working days. Visits and quotes are free.<\/p><\/div><\/div><div class=\"uncoder-container uncoder-y2shc0n\"><h3 class=\"uncoder-heading uncoder-plopzh0\">Do you take a deposit?<\/h3><div class=\"uncoder-text-editor uncoder-p23add8 uncoder-text\"><p>For jobs over \u00a31,000 we ask for 20 percent when you book, to cover materials. The rest is paid in stages that are written into the quote. Small jobs are paid on completion.<\/p><\/div><\/div><div class=\"uncoder-container uncoder-p80gp22\"><h3 class=\"uncoder-heading uncoder-y216ilr\">Are you insured?<\/h3><div class=\"uncoder-text-editor uncoder-iqu9xv1 uncoder-text\"><p>Yes. We carry public liability insurance of \u00a35 million and employer\u2019s liability for every member of the team. Certificates are available on request.<\/p><\/div><\/div><div class=\"uncoder-container uncoder-gtiqxhx\"><h3 class=\"uncoder-heading uncoder-c2n734k\">What does the 5 year guarantee cover?<\/h3><div class=\"uncoder-text-editor uncoder-kcm1ogi uncoder-text\"><p>Our workmanship on every job, for five years from completion. If something we fitted fails because of how we fitted it, we come back and fix it at no cost.<\/p><\/div><\/div><div class=\"uncoder-container uncoder-css3vok\"><h3 class=\"uncoder-heading uncoder-s6j0bl6\">How much mess and noise should I expect?<\/h3><div class=\"uncoder-text-editor uncoder-rbpw8ml uncoder-text\"><p>We sheet floors and furniture, use dust extraction when cutting indoors and clean up at the end of each day. Noisy work starts after 8 am and stops by 5 pm.<\/p><\/div><\/div><div class=\"uncoder-container uncoder-zdk4kgz\"><h3 class=\"uncoder-heading uncoder-vfihp6c\">Can I stay in the house during the work?<\/h3><div class=\"uncoder-text-editor uncoder-cqvct4b uncoder-text\"><p>For most jobs, yes. During kitchen or bathroom renovations we help you plan a temporary kitchen or arrange the order so one bathroom always works.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"uncoder-container uncoder-ns2qrg9 uncoder-container--boxed\"><div class=\"uncoder-container__inner\"><div class=\"uncoder-container uncoder-lkqpv1p\"><h2 class=\"uncoder-heading uncoder-d5yk9gy\">Questions about a trade<\/h2><div class=\"uncoder-container uncoder-yykfuq6\"><div class=\"uncoder-container uncoder-rqsekid\"><div class=\"uncoder-container uncoder-yrxw99s\"><div class=\"uncoder-text-editor uncoder-uhoc0sl uncoder-text\"><p>Carpentry<\/p><\/div><h3 class=\"uncoder-heading uncoder-weclx7b\">Can I buy my own wardrobe doors or handles?<\/h3><div class=\"uncoder-text-editor uncoder-jibcm46 uncoder-text\"><p>Yes. Tell us before we build so we can size the doors and drill for your handles. We are happy to fit fittings you have chosen.<\/p><\/div><\/div><div class=\"uncoder-container uncoder-z9l5f7t\"><div class=\"uncoder-text-editor uncoder-qg2krsd uncoder-text\"><p>Carpentry<\/p><\/div><h3 class=\"uncoder-heading uncoder-n6wksx2\">Do you build stairs?<\/h3><div class=\"uncoder-text-editor uncoder-vizdr8j uncoder-text\"><p>We repair and replace treads, spindles and handrails, and build new staircases for loft conversions. A full new staircase is quoted after a site visit.<\/p><\/div><\/div><div class=\"uncoder-container uncoder-xduqwkj\"><div class=\"uncoder-text-editor uncoder-fx351z3 uncoder-text\"><p>Painting &amp; decorating<\/p><\/div><h3 class=\"uncoder-heading uncoder-tv4n73o\">Which paint brands do you use?<\/h3><div class=\"uncoder-text-editor uncoder-ri3sv7n uncoder-text\"><p>We use trade paints from established British brands. If you have a specific colour from another brand, we can use that brand or have the colour matched.<\/p><\/div><\/div><div class=\"uncoder-container uncoder-iv8ygzy\"><div class=\"uncoder-text-editor uncoder-pap2pj1 uncoder-text\"><p>Painting &amp; decorating<\/p><\/div><h3 class=\"uncoder-heading uncoder-ak628c7\">Do you paint exteriors in winter?<\/h3><div class=\"uncoder-text-editor uncoder-z0r0a8z uncoder-text\"><p>No. Exterior paint needs dry weather above 8 degrees to cure. We book exterior work between April and September.<\/p><\/div><\/div><div class=\"uncoder-container uncoder-naf8kxm\"><div class=\"uncoder-text-editor uncoder-xhhriai uncoder-text\"><p>Tiling<\/p><\/div><h3 class=\"uncoder-heading uncoder-nylllmi\">Do you supply the tiles?<\/h3><div class=\"uncoder-text-editor uncoder-edxmz4s uncoder-text\"><p>Either way works. We can supply through our tile merchant at trade price, or fit tiles you buy. We will tell you how many to order, including spares.<\/p><\/div><\/div><div class=\"uncoder-container uncoder-hstofwb\"><div class=\"uncoder-text-editor uncoder-cqbjqyf uncoder-text\"><p>Tiling<\/p><\/div><h3 class=\"uncoder-heading uncoder-q9yovmd\">How long before I can use a new shower?<\/h3><div class=\"uncoder-text-editor uncoder-hjxbq0p uncoder-text\"><p>Grout and silicone need 24 to 48 hours to cure, depending on the product. We tell you the exact time on the day we finish.<\/p><\/div><\/div><div class=\"uncoder-container uncoder-ujte0js\"><div class=\"uncoder-text-editor uncoder-h9ke78n uncoder-text\"><p>Flooring<\/p><\/div><h3 class=\"uncoder-heading uncoder-m5g06w6\">Can you lay wood over underfloor heating?<\/h3><div class=\"uncoder-text-editor uncoder-h27aoha uncoder-text\"><p>Yes, with engineered boards rated for heated floors. We acclimatise the boards and follow a heating schedule before and after laying.<\/p><\/div><\/div><div class=\"uncoder-container uncoder-ojeowp3\"><div class=\"uncoder-text-editor uncoder-raz35lb uncoder-text\"><p>Flooring<\/p><\/div><h3 class=\"uncoder-heading uncoder-w6g3qg0\">Do you move furniture?<\/h3><div class=\"uncoder-text-editor uncoder-q6jx2y7 uncoder-text\"><p>We move standard furniture out of the room and back. Pianos, aquariums and very heavy items need to be cleared before we arrive.<\/p><\/div><\/div><div class=\"uncoder-container uncoder-v8ipl7g\"><div class=\"uncoder-text-editor uncoder-nn31h4a uncoder-text\"><p>Windows &amp; doors<\/p><\/div><h3 class=\"uncoder-heading uncoder-cyrlv24\">Is it worth repairing old sash windows?<\/h3><div class=\"uncoder-text-editor uncoder-pydyq4g uncoder-text\"><p>Usually, yes. Most original sashes only need new cords, beads and draught seals. We check each window and tell you honestly when replacement makes more sense.<\/p><\/div><\/div><div class=\"uncoder-container uncoder-yuruvgj\"><div class=\"uncoder-text-editor uncoder-dsksqx8 uncoder-text\"><p>Renovation<\/p><\/div><h3 class=\"uncoder-heading uncoder-lidmvnc\">Who handles electrics and plumbing in a renovation?<\/h3><div class=\"uncoder-text-editor uncoder-tt2fbkd uncoder-text\"><p>Our certified partners do the electrical and gas work. We coordinate them, so you still deal with one person and receive all certificates at the end.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"uncoder-container uncoder-awh39a3 uncoder-container--boxed\"><div class=\"uncoder-container__inner\"><div class=\"uncoder-container uncoder-akyhgxc uncoder-container--fit\"><div class=\"uncoder-container uncoder-daig5qy\"><h2 class=\"uncoder-heading uncoder-ofcbfmj\">Tell us about the job<\/h2><div class=\"uncoder-text-editor uncoder-ilgp248 uncoder-text\"><p>A few details and a photo or two are enough. We reply within one working day and visit within a week.<\/p><\/div><\/div><div class=\"uncoder-container uncoder-j9op7bn\"><div class=\"uncoder-button uncoder-pbtz4hq lm-btn lm-btn--brass\"><a href=\"https:\/\/demo.uncoderbuilder.com\/larchmere\/get-a-quote\/\" class=\"uncoder-btn uncoder-btn--primary uncoder-btn--md\"><span class=\"uncoder-btn__text\">Get a quote<\/span><\/a><\/div><div class=\"uncoder-button uncoder-mgkoc1w lm-btn lm-btn--outline\"><a href=\"tel:01632960418\" class=\"uncoder-btn uncoder-btn--primary uncoder-btn--md\"><span class=\"uncoder-btn__text\">Call 01632 960 418<\/span><\/a><\/div><\/div><\/div><\/div><\/section><\/div>","protected":false},"excerpt":{"rendered":"<p>Questions Straight answers about quotes, payment, mess and guarantees. If yours is not here, call us and ask. Quotes, payment and guarantees How do I get a quote?&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"uncoder-full-width","meta":{"footnotes":""},"class_list":["post-81","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/demo.uncoderbuilder.com\/larchmere\/wp-json\/wp\/v2\/pages\/81","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demo.uncoderbuilder.com\/larchmere\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/demo.uncoderbuilder.com\/larchmere\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/demo.uncoderbuilder.com\/larchmere\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/demo.uncoderbuilder.com\/larchmere\/wp-json\/wp\/v2\/comments?post=81"}],"version-history":[{"count":1,"href":"https:\/\/demo.uncoderbuilder.com\/larchmere\/wp-json\/wp\/v2\/pages\/81\/revisions"}],"predecessor-version":[{"id":153,"href":"https:\/\/demo.uncoderbuilder.com\/larchmere\/wp-json\/wp\/v2\/pages\/81\/revisions\/153"}],"wp:attachment":[{"href":"https:\/\/demo.uncoderbuilder.com\/larchmere\/wp-json\/wp\/v2\/media?parent=81"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}