Privacy & Policy
Last updated: September 2026
At Petalia, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains what information we may collect, why we collect it, how we use and protect it, and the choices available to you.
1. Information We Collect
When you contact us, request a quote, make an enquiry, or use our website, we may collect information such as:
- Your name
- Email address
- Phone number
- Event location
- Event date
- Event type
- Floral and styling preferences
- Information you provide about your event
- Any other information you voluntarily submit to us
We may also collect basic technical information about your use of our website, such as browser type, device information, IP address, and pages visited, where this information is collected through website analytics or similar technologies.
2. How We Collect Information
We may collect personal information when you:
- Submit our contact or enquiry form
- Email or call us
- Request a quote
- Communicate with us about an event
- Browse or interact with our website
- Subscribe to communications, where available
We aim to collect information directly from you wherever reasonably possible.
3. How We Use Your Information
We may use your personal information to:
- Respond to enquiries
- Provide quotes and proposals
- Plan and deliver our services
- Communicate with you about your event
- Process bookings and payments
- Improve our website and services
- Maintain business records
- Respond to questions or complaints
- Send marketing communications where you have provided appropriate consent
We will not use your personal information for unrelated purposes without an appropriate legal basis or your consent where required.
4. Sharing Your Information
We may disclose relevant information to trusted third parties where reasonably necessary to operate our business or provide our services.
These may include:
- Payment providers
- Website and hosting providers
- Email and communication platforms
- Analytics providers
- Florists, suppliers, delivery providers, or event partners involved in fulfilling your booking
- Professional advisers where required
We only share information where reasonably necessary and will take appropriate steps to protect it.
5. Overseas Disclosure
Some technology, hosting, payment, email, analytics, or other service providers we use may store or process information outside Australia.
Where applicable, we will take reasonable steps to manage overseas disclosures in accordance with applicable privacy requirements.
6. Cookies & Analytics
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, and measure website performance.
You can generally control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
7. Contact Us
For questions, access requests, corrections, or privacy complaints, please contact:
Petalia
123 Willow Lane
Springfield, NSW 2000
Australia
Email: hello@petalia.com
Phone: +61 400 000 000