{"id":77,"date":"2026-10-28T14:55:02","date_gmt":"2026-10-28T21:55:02","guid":{"rendered":"https:\/\/demo.uncoderbuilder.com\/sashby\/faq\/"},"modified":"2026-10-28T14:55:07","modified_gmt":"2026-10-28T21:55:07","slug":"faq","status":"publish","type":"page","link":"https:\/\/demo.uncoderbuilder.com\/sashby\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"uncoder uncoder-77 uncoder--page\" data-uncoder-doc=\"77\"><section class=\"uncoder-container uncoder-zyugqet uncoder-container--boxed\"><div class=\"uncoder-container__inner\"><div class=\"uncoder-container uncoder-axo6oqp uncoder-container--fit\"><div class=\"uncoder-container uncoder-qg9542x\"><nav class=\"uncoder-container uncoder-nr61xwt uncoder-anim\" data-uncoder-anim=\"fade-up\" data-uncoder-js=\"animations\" aria-label=\"Breadcrumb\"><div class=\"uncoder-text-editor uncoder-z9bb8ls uncoder-text\"><p><a href=\"https:\/\/demo.uncoderbuilder.com\/sashby\/\">Home<\/a><\/p><\/div><div class=\"uncoder-text-editor uncoder-w176n0g uncoder-text\" aria-hidden=\"true\"><p>\/<\/p><\/div><div class=\"uncoder-text-editor uncoder-c5wtgzz uncoder-text\" aria-current=\"page\"><p>FAQ<\/p><\/div><\/nav><h1 class=\"uncoder-heading uncoder-psrtbsx\" data-uncoder-js=\"text-reveal\" data-uncoder-reveal=\"words blur\">Questions about our house cleaning<\/h1><div class=\"uncoder-text-editor uncoder-vp4zlqi uncoder-text uncoder-anim\" data-uncoder-anim=\"fade-up\" data-uncoder-js=\"animations\"><p>The questions Tess hears every week, answered the way she answers them on the phone. If yours isn\u2019t here, text (303) 555-0147.<\/p><\/div><div class=\"uncoder-container uncoder-qldebsm uncoder-anim\" data-uncoder-anim=\"fade-up\" data-uncoder-js=\"animations\"><div class=\"uncoder-button uncoder-dubpc5u\"><a href=\"https:\/\/demo.uncoderbuilder.com\/sashby\/book\/\" class=\"uncoder-btn uncoder-btn--primary uncoder-btn--md\"><span class=\"uncoder-btn__text\">Book a clean<\/span><svg class=\"uncoder-svg uncoder-btn__icon uncoder-svg--inline\" aria-hidden=\"true\" focusable=\"false\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><g><path d=\"M 0 0 L 9.75 0\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2px\" stroke=\"currentColor\" transform=\"translate(3.75 12)\"><\/path><path d=\"M 0 0 L 6.75 6.75 L 0 13.5 Z\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2px\" stroke=\"currentColor\" transform=\"translate(13.5 5.25)\"><\/path><\/g><\/svg><\/a><\/div><div class=\"uncoder-button uncoder-g73nhky\"><a href=\"sms:+13035550147\" class=\"uncoder-btn uncoder-btn--primary uncoder-btn--md\"><span class=\"uncoder-btn__text\">Text us<\/span><svg class=\"uncoder-svg uncoder-btn__icon uncoder-svg--inline\" aria-hidden=\"true\" focusable=\"false\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><g><path d=\"M 1.233 16.323 C 1.01 16.51 0.698 16.552 0.434 16.429 C 0.17 16.306 0 16.041 0 15.75 L 0 0.75 C 0 0.336 0.336 0 0.75 0 L 17.25 0 C 17.664 0 18 0.336 18 0.75 L 18 12.75 C 18 13.164 17.664 13.5 17.25 13.5 L 4.5 13.5 Z\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.75px\" stroke=\"currentColor\" transform=\"translate(3 5.25)\"><\/path><path d=\"M 0 0 L 6 0\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.75px\" stroke=\"currentColor\" transform=\"translate(9 10.5)\"><\/path><path d=\"M 0 0 L 6 0\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.75px\" stroke=\"currentColor\" transform=\"translate(9 13.5)\"><\/path><\/g><\/svg><\/a><\/div><\/div><\/div><\/div><\/div><\/section><section id=\"booking\" class=\"uncoder-container uncoder-qqst1v4 uncoder-container--boxed\"><div class=\"uncoder-container__inner\"><div class=\"uncoder-container uncoder-w2a9va8\"><h2 class=\"uncoder-heading uncoder-y9t8i5z\">Booking<\/h2><div class=\"uncoder-container uncoder-ye28da6\"><div class=\"uncoder-accordion uncoder-bj75qbd uncoder-accordion--icon-end uncoder-accordion--rotate\" data-settings=\"{&quot;multiple&quot;:true,&quot;duration&quot;:300,&quot;closedBelow&quot;:0}\" data-uncoder-js=\"accordion\"><details id=\"uncoder-acc-bj75qbd-1\" class=\"uncoder-accordion__item uncoder-ri-x90mbif\"><summary class=\"uncoder-accordion__header\" id=\"uncoder-acc-bj75qbd-header-1\"><h3 class=\"uncoder-accordion__title\">How far out are you booked?<\/h3><span class=\"uncoder-accordion__icon\" aria-hidden=\"true\"><svg class=\"uncoder-svg uncoder-accordion__icon-closed uncoder-svg--inline\" aria-hidden=\"true\" focusable=\"false\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><g><path d=\"M 0 0 L 16.5 0\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2px\" stroke=\"currentColor\" transform=\"translate(3.75 12)\"><\/path><path d=\"M 0 0 L 0 16.5\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2px\" stroke=\"currentColor\" transform=\"translate(12 3.75)\"><\/path><\/g><\/svg><\/span><\/summary><div class=\"uncoder-accordion__panel\" role=\"region\" aria-labelledby=\"uncoder-acc-bj75qbd-header-1\"><div class=\"uncoder-accordion__content\"><div class=\"uncoder-container uncoder-hr2j7f5\"><div class=\"uncoder-text-editor uncoder-mmmye9x uncoder-text\"><p>Usually four to six business days for a first visit. Tuesdays and Wednesdays are easiest to get. Saturdays have a waitlist, and we only offer them to recurring clients.<\/p><\/div><\/div><\/div><\/div><\/details><details id=\"uncoder-acc-bj75qbd-2\" class=\"uncoder-accordion__item uncoder-ri-p3m8139\"><summary class=\"uncoder-accordion__header\" id=\"uncoder-acc-bj75qbd-header-2\"><h3 class=\"uncoder-accordion__title\">Do I need to be home while you clean?<\/h3><span class=\"uncoder-accordion__icon\" aria-hidden=\"true\"><svg class=\"uncoder-svg uncoder-accordion__icon-closed uncoder-svg--inline\" aria-hidden=\"true\" focusable=\"false\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><g><path d=\"M 0 0 L 16.5 0\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2px\" stroke=\"currentColor\" transform=\"translate(3.75 12)\"><\/path><path d=\"M 0 0 L 0 16.5\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2px\" stroke=\"currentColor\" transform=\"translate(12 3.75)\"><\/path><\/g><\/svg><\/span><\/summary><div class=\"uncoder-accordion__panel\" role=\"region\" aria-labelledby=\"uncoder-acc-bj75qbd-header-2\"><div class=\"uncoder-accordion__content\"><div class=\"uncoder-container uncoder-yhuhjvu\"><div class=\"uncoder-text-editor uncoder-jyv3ysa uncoder-text\"><p>No. About two thirds of our clients aren\u2019t. Leave a key in a lockbox, give us a garage code, or set up a smart-lock code that you delete afterwards. Keys we hold are tagged with a number, never your address.<\/p><\/div><\/div><\/div><\/div><\/details><details id=\"uncoder-acc-bj75qbd-3\" class=\"uncoder-accordion__item uncoder-ri-y0b6cep\"><summary class=\"uncoder-accordion__header\" id=\"uncoder-acc-bj75qbd-header-3\"><h3 class=\"uncoder-accordion__title\">Will I get the same cleaners every time?<\/h3><span class=\"uncoder-accordion__icon\" aria-hidden=\"true\"><svg class=\"uncoder-svg uncoder-accordion__icon-closed uncoder-svg--inline\" aria-hidden=\"true\" focusable=\"false\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><g><path d=\"M 0 0 L 16.5 0\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2px\" stroke=\"currentColor\" transform=\"translate(3.75 12)\"><\/path><path d=\"M 0 0 L 0 16.5\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2px\" stroke=\"currentColor\" transform=\"translate(12 3.75)\"><\/path><\/g><\/svg><\/span><\/summary><div class=\"uncoder-accordion__panel\" role=\"region\" aria-labelledby=\"uncoder-acc-bj75qbd-header-3\"><div class=\"uncoder-accordion__content\"><div class=\"uncoder-container uncoder-mjg68at\"><div class=\"uncoder-text-editor uncoder-bcthy8l uncoder-text\"><p>On a recurring plan, yes. The same two people come every visit. If one of them is sick or on vacation, we text you the day before with the name of who\u2019s covering.<\/p><\/div><\/div><\/div><\/div><\/details><details id=\"uncoder-acc-bj75qbd-4\" class=\"uncoder-accordion__item uncoder-ri-n3d19gq\"><summary class=\"uncoder-accordion__header\" id=\"uncoder-acc-bj75qbd-header-4\"><h3 class=\"uncoder-accordion__title\">What if I need to cancel or reschedule?<\/h3><span class=\"uncoder-accordion__icon\" aria-hidden=\"true\"><svg class=\"uncoder-svg uncoder-accordion__icon-closed uncoder-svg--inline\" aria-hidden=\"true\" focusable=\"false\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><g><path d=\"M 0 0 L 16.5 0\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2px\" stroke=\"currentColor\" transform=\"translate(3.75 12)\"><\/path><path d=\"M 0 0 L 0 16.5\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2px\" stroke=\"currentColor\" transform=\"translate(12 3.75)\"><\/path><\/g><\/svg><\/span><\/summary><div class=\"uncoder-accordion__panel\" role=\"region\" aria-labelledby=\"uncoder-acc-bj75qbd-header-4\"><div class=\"uncoder-accordion__content\"><div class=\"uncoder-container uncoder-okfz8ry\"><div class=\"uncoder-text-editor uncoder-vo57bp4 uncoder-text\"><p>Free with 48 hours\u2019 notice. Inside 48 hours it\u2019s $50, because we usually can\u2019t fill the slot. If the team arrives and can\u2019t get in, it\u2019s $75.<\/p><\/div><\/div><\/div><\/div><\/details><\/div><script type=\"application\/ld+json\">\n{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How far out are you booked?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Usually four to six business days for a first visit. Tuesdays and Wednesdays are easiest to get. Saturdays have a waitlist, and we only offer them to recurring clients.\"}},{\"@type\":\"Question\",\"name\":\"Do I need to be home while you clean?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No. About two thirds of our clients aren\u2019t. Leave a key in a lockbox, give us a garage code, or set up a smart-lock code that you delete afterwards. Keys we hold are tagged with a number, never your address.\"}},{\"@type\":\"Question\",\"name\":\"Will I get the same cleaners every time?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"On a recurring plan, yes. The same two people come every visit. If one of them is sick or on vacation, we text you the day before with the name of who\u2019s covering.\"}},{\"@type\":\"Question\",\"name\":\"What if I need to cancel or reschedule?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Free with 48 hours\u2019 notice. Inside 48 hours it\u2019s $50, because we usually can\u2019t fill the slot. If the team arrives and can\u2019t get in, it\u2019s $75.\"}}]}\n<\/script>\n<\/div><\/div><\/div><\/section><section id=\"pricing\" class=\"uncoder-container uncoder-hnekhh5 uncoder-container--boxed\"><div class=\"uncoder-container__inner\"><div class=\"uncoder-container uncoder-zcr4ki2\"><h2 class=\"uncoder-heading uncoder-o56li14\">Pricing<\/h2><div class=\"uncoder-container uncoder-rnchwx1\"><div class=\"uncoder-accordion uncoder-f4cb6mb uncoder-accordion--icon-end uncoder-accordion--rotate\" data-settings=\"{&quot;multiple&quot;:true,&quot;duration&quot;:300,&quot;closedBelow&quot;:0}\" data-uncoder-js=\"accordion\"><details id=\"uncoder-acc-f4cb6mb-1\" class=\"uncoder-accordion__item uncoder-ri-c4j9291\"><summary class=\"uncoder-accordion__header\" id=\"uncoder-acc-f4cb6mb-header-1\"><h3 class=\"uncoder-accordion__title\">Why does the first visit have to be a deep clean?<\/h3><span class=\"uncoder-accordion__icon\" aria-hidden=\"true\"><svg class=\"uncoder-svg uncoder-accordion__icon-closed uncoder-svg--inline\" aria-hidden=\"true\" focusable=\"false\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><g><path d=\"M 0 0 L 16.5 0\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2px\" stroke=\"currentColor\" transform=\"translate(3.75 12)\"><\/path><path d=\"M 0 0 L 0 16.5\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2px\" stroke=\"currentColor\" transform=\"translate(12 3.75)\"><\/path><\/g><\/svg><\/span><\/summary><div class=\"uncoder-accordion__panel\" role=\"region\" aria-labelledby=\"uncoder-acc-f4cb6mb-header-1\"><div class=\"uncoder-accordion__content\"><div class=\"uncoder-container uncoder-vwyrdrn\"><div class=\"uncoder-text-editor uncoder-rs9l8zm uncoder-text\"><p>Because a two-hour standard clean can\u2019t catch up on months of baseboards, grout and blinds. If we skipped the deep clean, the first few standard visits would look unfinished and you would be paying for them anyway. After the first deep clean, recurring visits drop to the standard price minus your discount.<\/p><\/div><\/div><\/div><\/div><\/details><details id=\"uncoder-acc-f4cb6mb-2\" class=\"uncoder-accordion__item uncoder-ri-xwps3cd\"><summary class=\"uncoder-accordion__header\" id=\"uncoder-acc-f4cb6mb-header-2\"><h3 class=\"uncoder-accordion__title\">Do you charge by the hour?<\/h3><span class=\"uncoder-accordion__icon\" aria-hidden=\"true\"><svg class=\"uncoder-svg uncoder-accordion__icon-closed uncoder-svg--inline\" aria-hidden=\"true\" focusable=\"false\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><g><path d=\"M 0 0 L 16.5 0\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2px\" stroke=\"currentColor\" transform=\"translate(3.75 12)\"><\/path><path d=\"M 0 0 L 0 16.5\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2px\" stroke=\"currentColor\" transform=\"translate(12 3.75)\"><\/path><\/g><\/svg><\/span><\/summary><div class=\"uncoder-accordion__panel\" role=\"region\" aria-labelledby=\"uncoder-acc-f4cb6mb-header-2\"><div class=\"uncoder-accordion__content\"><div class=\"uncoder-container uncoder-imj8nuy\"><div class=\"uncoder-text-editor uncoder-r4djcd6 uncoder-text\"><p>Homes are a flat price by size and type of clean, so a slow day is our problem, not yours. Offices are billed by the cleaner-hour, $52, because every office is different.<\/p><\/div><\/div><\/div><\/div><\/details><details id=\"uncoder-acc-f4cb6mb-3\" class=\"uncoder-accordion__item uncoder-ri-ljqlrzd\"><summary class=\"uncoder-accordion__header\" id=\"uncoder-acc-f4cb6mb-header-3\"><h3 class=\"uncoder-accordion__title\">Is there a travel fee?<\/h3><span class=\"uncoder-accordion__icon\" aria-hidden=\"true\"><svg class=\"uncoder-svg uncoder-accordion__icon-closed uncoder-svg--inline\" aria-hidden=\"true\" focusable=\"false\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><g><path d=\"M 0 0 L 16.5 0\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2px\" stroke=\"currentColor\" transform=\"translate(3.75 12)\"><\/path><path d=\"M 0 0 L 0 16.5\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2px\" stroke=\"currentColor\" transform=\"translate(12 3.75)\"><\/path><\/g><\/svg><\/span><\/summary><div class=\"uncoder-accordion__panel\" role=\"region\" aria-labelledby=\"uncoder-acc-f4cb6mb-header-3\"><div class=\"uncoder-accordion__content\"><div class=\"uncoder-container uncoder-md6b4mk\"><div class=\"uncoder-text-editor uncoder-npnd2fe uncoder-text\"><p>No, not anywhere in our service area. If you are outside it, we will say so rather than charge extra to drive there.<\/p><\/div><\/div><\/div><\/div><\/details><details id=\"uncoder-acc-f4cb6mb-4\" class=\"uncoder-accordion__item uncoder-ri-nr8hj9e\"><summary class=\"uncoder-accordion__header\" id=\"uncoder-acc-f4cb6mb-header-4\"><h3 class=\"uncoder-accordion__title\">Should I tip?<\/h3><span class=\"uncoder-accordion__icon\" aria-hidden=\"true\"><svg class=\"uncoder-svg uncoder-accordion__icon-closed uncoder-svg--inline\" aria-hidden=\"true\" focusable=\"false\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><g><path d=\"M 0 0 L 16.5 0\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2px\" stroke=\"currentColor\" transform=\"translate(3.75 12)\"><\/path><path d=\"M 0 0 L 0 16.5\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2px\" stroke=\"currentColor\" transform=\"translate(12 3.75)\"><\/path><\/g><\/svg><\/span><\/summary><div class=\"uncoder-accordion__panel\" role=\"region\" aria-labelledby=\"uncoder-acc-f4cb6mb-header-4\"><div class=\"uncoder-accordion__content\"><div class=\"uncoder-container uncoder-hgyb10h\"><div class=\"uncoder-text-editor uncoder-ztjj8x7 uncoder-text\"><p>It\u2019s optional, and 100% of it goes to the two people who cleaned. Many one-time clients tip $20 to $40. Many recurring clients tip at the holidays instead of every visit. Our cleaners are paid $23.50 an hour or more whether you tip or not.<\/p><\/div><\/div><\/div><\/div><\/details><\/div><script type=\"application\/ld+json\">\n{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Why does the first visit have to be a deep clean?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Because a two-hour standard clean can\u2019t catch up on months of baseboards, grout and blinds. If we skipped the deep clean, the first few standard visits would look unfinished and you would be paying for them anyway. After the first deep clean, recurring visits drop to the standard price minus your discount.\"}},{\"@type\":\"Question\",\"name\":\"Do you charge by the hour?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Homes are a flat price by size and type of clean, so a slow day is our problem, not yours. Offices are billed by the cleaner-hour, $52, because every office is different.\"}},{\"@type\":\"Question\",\"name\":\"Is there a travel fee?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No, not anywhere in our service area. If you are outside it, we will say so rather than charge extra to drive there.\"}},{\"@type\":\"Question\",\"name\":\"Should I tip?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"It\u2019s optional, and 100% of it goes to the two people who cleaned. Many one-time clients tip $20 to $40. Many recurring clients tip at the holidays instead of every visit. Our cleaners are paid $23.50 an hour or more whether you tip or not.\"}}]}\n<\/script>\n<\/div><\/div><\/div><\/section><section id=\"the-clean\" class=\"uncoder-container uncoder-joyc2pn uncoder-container--boxed\"><div class=\"uncoder-container__inner\"><div class=\"uncoder-container uncoder-t200jnj\"><h2 class=\"uncoder-heading uncoder-z1y4fie\">The clean<\/h2><div class=\"uncoder-container uncoder-vtzg24x\"><div class=\"uncoder-accordion uncoder-g7n83xd uncoder-accordion--icon-end uncoder-accordion--rotate\" data-settings=\"{&quot;multiple&quot;:true,&quot;duration&quot;:300,&quot;closedBelow&quot;:0}\" data-uncoder-js=\"accordion\"><details id=\"uncoder-acc-g7n83xd-1\" class=\"uncoder-accordion__item uncoder-ri-evzhww8\"><summary class=\"uncoder-accordion__header\" id=\"uncoder-acc-g7n83xd-header-1\"><h3 class=\"uncoder-accordion__title\">Do you bring your own supplies?<\/h3><span class=\"uncoder-accordion__icon\" aria-hidden=\"true\"><svg class=\"uncoder-svg uncoder-accordion__icon-closed uncoder-svg--inline\" aria-hidden=\"true\" focusable=\"false\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><g><path d=\"M 0 0 L 16.5 0\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2px\" stroke=\"currentColor\" transform=\"translate(3.75 12)\"><\/path><path d=\"M 0 0 L 0 16.5\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2px\" stroke=\"currentColor\" transform=\"translate(12 3.75)\"><\/path><\/g><\/svg><\/span><\/summary><div class=\"uncoder-accordion__panel\" role=\"region\" aria-labelledby=\"uncoder-acc-g7n83xd-header-1\"><div class=\"uncoder-accordion__content\"><div class=\"uncoder-container uncoder-z3jkqd0\"><div class=\"uncoder-text-editor uncoder-j30lzfw uncoder-text\"><p>Yes: HEPA vacuums, color-coded microfiber (bathroom cloths never touch a kitchen) and fragrance-free products. If you want us to use your vacuum or a product you like, leave it out with a note.<\/p><\/div><\/div><\/div><\/div><\/details><details id=\"uncoder-acc-g7n83xd-2\" class=\"uncoder-accordion__item uncoder-ri-gibl1pa\"><summary class=\"uncoder-accordion__header\" id=\"uncoder-acc-g7n83xd-header-2\"><h3 class=\"uncoder-accordion__title\">We have a baby and allergies. What do you clean with?<\/h3><span class=\"uncoder-accordion__icon\" aria-hidden=\"true\"><svg class=\"uncoder-svg uncoder-accordion__icon-closed uncoder-svg--inline\" aria-hidden=\"true\" focusable=\"false\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><g><path d=\"M 0 0 L 16.5 0\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2px\" stroke=\"currentColor\" transform=\"translate(3.75 12)\"><\/path><path d=\"M 0 0 L 0 16.5\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2px\" stroke=\"currentColor\" transform=\"translate(12 3.75)\"><\/path><\/g><\/svg><\/span><\/summary><div class=\"uncoder-accordion__panel\" role=\"region\" aria-labelledby=\"uncoder-acc-g7n83xd-header-2\"><div class=\"uncoder-accordion__content\"><div class=\"uncoder-container uncoder-y4li5hi\"><div class=\"uncoder-text-editor uncoder-rwjfsq2 uncoder-text\"><p>Fragrance-free, dye-free cleaners by default, a hydrogen peroxide cleaner for bathrooms and no bleach unless you ask for it. Tell us about allergies when you book and the team lead reads it before the visit.<\/p><\/div><\/div><\/div><\/div><\/details><details id=\"uncoder-acc-g7n83xd-3\" class=\"uncoder-accordion__item uncoder-ri-x13cchc\"><summary class=\"uncoder-accordion__header\" id=\"uncoder-acc-g7n83xd-header-3\"><h3 class=\"uncoder-accordion__title\">Will you clean up after my pets?<\/h3><span class=\"uncoder-accordion__icon\" aria-hidden=\"true\"><svg class=\"uncoder-svg uncoder-accordion__icon-closed uncoder-svg--inline\" aria-hidden=\"true\" focusable=\"false\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><g><path d=\"M 0 0 L 16.5 0\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2px\" stroke=\"currentColor\" transform=\"translate(3.75 12)\"><\/path><path d=\"M 0 0 L 0 16.5\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2px\" stroke=\"currentColor\" transform=\"translate(12 3.75)\"><\/path><\/g><\/svg><\/span><\/summary><div class=\"uncoder-accordion__panel\" role=\"region\" aria-labelledby=\"uncoder-acc-g7n83xd-header-3\"><div class=\"uncoder-accordion__content\"><div class=\"uncoder-container uncoder-vl2i7l8\"><div class=\"uncoder-text-editor uncoder-q8zt88l uncoder-text\"><p>Pet hair, nose prints on glass and food-bowl mess, yes. Litter boxes we will empty if you ask. We don\u2019t clean up pet waste in yards, and we will text you if we find an accident indoors before we clean it.<\/p><\/div><\/div><\/div><\/div><\/details><details id=\"uncoder-acc-g7n83xd-4\" class=\"uncoder-accordion__item uncoder-ri-mdbc6j1\"><summary class=\"uncoder-accordion__header\" id=\"uncoder-acc-g7n83xd-header-4\"><h3 class=\"uncoder-accordion__title\">Do you do laundry or dishes?<\/h3><span class=\"uncoder-accordion__icon\" aria-hidden=\"true\"><svg class=\"uncoder-svg uncoder-accordion__icon-closed uncoder-svg--inline\" aria-hidden=\"true\" focusable=\"false\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><g><path d=\"M 0 0 L 16.5 0\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2px\" stroke=\"currentColor\" transform=\"translate(3.75 12)\"><\/path><path d=\"M 0 0 L 0 16.5\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2px\" stroke=\"currentColor\" transform=\"translate(12 3.75)\"><\/path><\/g><\/svg><\/span><\/summary><div class=\"uncoder-accordion__panel\" role=\"region\" aria-labelledby=\"uncoder-acc-g7n83xd-header-4\"><div class=\"uncoder-accordion__content\"><div class=\"uncoder-container uncoder-z62en9h\"><div class=\"uncoder-text-editor uncoder-eubf4ci uncoder-text\"><p>We load or unload the dishwasher and wash one sink load by hand. Laundry is an add-on at $25 a load: washed, dried and folded while we clean.<\/p><\/div><\/div><\/div><\/div><\/details><details id=\"uncoder-acc-g7n83xd-5\" class=\"uncoder-accordion__item uncoder-ri-z15udgl\"><summary class=\"uncoder-accordion__header\" id=\"uncoder-acc-g7n83xd-header-5\"><h3 class=\"uncoder-accordion__title\">What don\u2019t you clean?<\/h3><span class=\"uncoder-accordion__icon\" aria-hidden=\"true\"><svg class=\"uncoder-svg uncoder-accordion__icon-closed uncoder-svg--inline\" aria-hidden=\"true\" focusable=\"false\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><g><path d=\"M 0 0 L 16.5 0\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2px\" stroke=\"currentColor\" transform=\"translate(3.75 12)\"><\/path><path d=\"M 0 0 L 0 16.5\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2px\" stroke=\"currentColor\" transform=\"translate(12 3.75)\"><\/path><\/g><\/svg><\/span><\/summary><div class=\"uncoder-accordion__panel\" role=\"region\" aria-labelledby=\"uncoder-acc-g7n83xd-header-5\"><div class=\"uncoder-accordion__content\"><div class=\"uncoder-container uncoder-t4jcscv\"><div class=\"uncoder-text-editor uncoder-ivpoaj1 uncoder-text\"><p>Exterior windows above the first floor, carpet shampooing, mold, biohazards, furniture over 50 lb, and homes in a hoarding situation, where a specialist does better work than we can. We will point you to someone.<\/p><\/div><\/div><\/div><\/div><\/details><\/div><script type=\"application\/ld+json\">\n{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Do you bring your own supplies?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes: HEPA vacuums, color-coded microfiber (bathroom cloths never touch a kitchen) and fragrance-free products. If you want us to use your vacuum or a product you like, leave it out with a note.\"}},{\"@type\":\"Question\",\"name\":\"We have a baby and allergies. What do you clean with?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Fragrance-free, dye-free cleaners by default, a hydrogen peroxide cleaner for bathrooms and no bleach unless you ask for it. Tell us about allergies when you book and the team lead reads it before the visit.\"}},{\"@type\":\"Question\",\"name\":\"Will you clean up after my pets?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Pet hair, nose prints on glass and food-bowl mess, yes. Litter boxes we will empty if you ask. We don\u2019t clean up pet waste in yards, and we will text you if we find an accident indoors before we clean it.\"}},{\"@type\":\"Question\",\"name\":\"Do you do laundry or dishes?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"We load or unload the dishwasher and wash one sink load by hand. Laundry is an add-on at $25 a load: washed, dried and folded while we clean.\"}},{\"@type\":\"Question\",\"name\":\"What don\u2019t you clean?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Exterior windows above the first floor, carpet shampooing, mold, biohazards, furniture over 50 lb, and homes in a hoarding situation, where a specialist does better work than we can. We will point you to someone.\"}}]}\n<\/script>\n<\/div><\/div><\/div><\/section><section id=\"trust-and-safety\" class=\"uncoder-container uncoder-kw6ks12 uncoder-container--boxed\"><div class=\"uncoder-container__inner\"><div class=\"uncoder-container uncoder-oclqv80\"><h2 class=\"uncoder-heading uncoder-uruh0k4\">Trust and safety<\/h2><div class=\"uncoder-container uncoder-m3xc8fz\"><div class=\"uncoder-accordion uncoder-c181y3v uncoder-accordion--icon-end uncoder-accordion--rotate\" data-settings=\"{&quot;multiple&quot;:true,&quot;duration&quot;:300,&quot;closedBelow&quot;:0}\" data-uncoder-js=\"accordion\"><details id=\"uncoder-acc-c181y3v-1\" class=\"uncoder-accordion__item uncoder-ri-a6y031v\"><summary class=\"uncoder-accordion__header\" id=\"uncoder-acc-c181y3v-header-1\"><h3 class=\"uncoder-accordion__title\">Are your cleaners employees?<\/h3><span class=\"uncoder-accordion__icon\" aria-hidden=\"true\"><svg class=\"uncoder-svg uncoder-accordion__icon-closed uncoder-svg--inline\" aria-hidden=\"true\" focusable=\"false\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><g><path d=\"M 0 0 L 16.5 0\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2px\" stroke=\"currentColor\" transform=\"translate(3.75 12)\"><\/path><path d=\"M 0 0 L 0 16.5\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2px\" stroke=\"currentColor\" transform=\"translate(12 3.75)\"><\/path><\/g><\/svg><\/span><\/summary><div class=\"uncoder-accordion__panel\" role=\"region\" aria-labelledby=\"uncoder-acc-c181y3v-header-1\"><div class=\"uncoder-accordion__content\"><div class=\"uncoder-container uncoder-ybh8hz7\"><div class=\"uncoder-text-editor uncoder-af1lcn9 uncoder-text\"><p>Yes. All 31 people at Sashby are W-2 employees with paid time off and workers\u2019 comp. Nobody is a contractor and nobody finds your job on an app.<\/p><\/div><\/div><\/div><\/div><\/details><details id=\"uncoder-acc-c181y3v-2\" class=\"uncoder-accordion__item uncoder-ri-ebhayip\"><summary class=\"uncoder-accordion__header\" id=\"uncoder-acc-c181y3v-header-2\"><h3 class=\"uncoder-accordion__title\">Are you insured and bonded?<\/h3><span class=\"uncoder-accordion__icon\" aria-hidden=\"true\"><svg class=\"uncoder-svg uncoder-accordion__icon-closed uncoder-svg--inline\" aria-hidden=\"true\" focusable=\"false\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><g><path d=\"M 0 0 L 16.5 0\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2px\" stroke=\"currentColor\" transform=\"translate(3.75 12)\"><\/path><path d=\"M 0 0 L 0 16.5\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2px\" stroke=\"currentColor\" transform=\"translate(12 3.75)\"><\/path><\/g><\/svg><\/span><\/summary><div class=\"uncoder-accordion__panel\" role=\"region\" aria-labelledby=\"uncoder-acc-c181y3v-header-2\"><div class=\"uncoder-accordion__content\"><div class=\"uncoder-container uncoder-g84uqmj\"><div class=\"uncoder-text-editor uncoder-uebvbbj uncoder-text\"><p>$2 million in general liability, a janitorial bond and workers\u2019 comp for every employee. We email a certificate to you, your HOA or your property manager on request.<\/p><\/div><\/div><\/div><\/div><\/details><details id=\"uncoder-acc-c181y3v-3\" class=\"uncoder-accordion__item uncoder-ri-n76vesq\"><summary class=\"uncoder-accordion__header\" id=\"uncoder-acc-c181y3v-header-3\"><h3 class=\"uncoder-accordion__title\">What happens if something gets broken?<\/h3><span class=\"uncoder-accordion__icon\" aria-hidden=\"true\"><svg class=\"uncoder-svg uncoder-accordion__icon-closed uncoder-svg--inline\" aria-hidden=\"true\" focusable=\"false\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><g><path d=\"M 0 0 L 16.5 0\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2px\" stroke=\"currentColor\" transform=\"translate(3.75 12)\"><\/path><path d=\"M 0 0 L 0 16.5\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2px\" stroke=\"currentColor\" transform=\"translate(12 3.75)\"><\/path><\/g><\/svg><\/span><\/summary><div class=\"uncoder-accordion__panel\" role=\"region\" aria-labelledby=\"uncoder-acc-c181y3v-header-3\"><div class=\"uncoder-accordion__content\"><div class=\"uncoder-container uncoder-mtggeiw\"><div class=\"uncoder-text-editor uncoder-ypxdsft uncoder-text\"><p>The team tells you the same day, before you find it. We repair or replace it at fair value. It happened nine times in 2025: mostly glasses, one lamp and one bathroom towel bar.<\/p><\/div><\/div><\/div><\/div><\/details><\/div><script type=\"application\/ld+json\">\n{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Are your cleaners employees?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. All 31 people at Sashby are W-2 employees with paid time off and workers\u2019 comp. Nobody is a contractor and nobody finds your job on an app.\"}},{\"@type\":\"Question\",\"name\":\"Are you insured and bonded?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"$2 million in general liability, a janitorial bond and workers\u2019 comp for every employee. We email a certificate to you, your HOA or your property manager on request.\"}},{\"@type\":\"Question\",\"name\":\"What happens if something gets broken?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The team tells you the same day, before you find it. We repair or replace it at fair value. It happened nine times in 2025: mostly glasses, one lamp and one bathroom towel bar.\"}}]}\n<\/script>\n<\/div><\/div><\/div><\/section><section id=\"payment\" class=\"uncoder-container uncoder-dhq3x5d uncoder-container--boxed\"><div class=\"uncoder-container__inner\"><div class=\"uncoder-container uncoder-d7x2q6x\"><h2 class=\"uncoder-heading uncoder-c38p4sj\">Payment<\/h2><div class=\"uncoder-container uncoder-fyck63w\"><div class=\"uncoder-accordion uncoder-lssezfl uncoder-accordion--icon-end uncoder-accordion--rotate\" data-settings=\"{&quot;multiple&quot;:true,&quot;duration&quot;:300,&quot;closedBelow&quot;:0}\" data-uncoder-js=\"accordion\"><details id=\"uncoder-acc-lssezfl-1\" class=\"uncoder-accordion__item uncoder-ri-zgmghvm\"><summary class=\"uncoder-accordion__header\" id=\"uncoder-acc-lssezfl-header-1\"><h3 class=\"uncoder-accordion__title\">When do you charge my card?<\/h3><span class=\"uncoder-accordion__icon\" aria-hidden=\"true\"><svg class=\"uncoder-svg uncoder-accordion__icon-closed uncoder-svg--inline\" aria-hidden=\"true\" focusable=\"false\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><g><path d=\"M 0 0 L 16.5 0\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2px\" stroke=\"currentColor\" transform=\"translate(3.75 12)\"><\/path><path d=\"M 0 0 L 0 16.5\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2px\" stroke=\"currentColor\" transform=\"translate(12 3.75)\"><\/path><\/g><\/svg><\/span><\/summary><div class=\"uncoder-accordion__panel\" role=\"region\" aria-labelledby=\"uncoder-acc-lssezfl-header-1\"><div class=\"uncoder-accordion__content\"><div class=\"uncoder-container uncoder-izu0i2j\"><div class=\"uncoder-text-editor uncoder-u1aiwpg uncoder-text\"><p>After the clean, once the team has left and sent the checklist. There is no deposit, and recurring visits are charged one at a time.<\/p><\/div><\/div><\/div><\/div><\/details><details id=\"uncoder-acc-lssezfl-2\" class=\"uncoder-accordion__item uncoder-ri-a8jghqs\"><summary class=\"uncoder-accordion__header\" id=\"uncoder-acc-lssezfl-header-2\"><h3 class=\"uncoder-accordion__title\">Do you sell gift cards?<\/h3><span class=\"uncoder-accordion__icon\" aria-hidden=\"true\"><svg class=\"uncoder-svg uncoder-accordion__icon-closed uncoder-svg--inline\" aria-hidden=\"true\" focusable=\"false\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><g><path d=\"M 0 0 L 16.5 0\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2px\" stroke=\"currentColor\" transform=\"translate(3.75 12)\"><\/path><path d=\"M 0 0 L 0 16.5\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2px\" stroke=\"currentColor\" transform=\"translate(12 3.75)\"><\/path><\/g><\/svg><\/span><\/summary><div class=\"uncoder-accordion__panel\" role=\"region\" aria-labelledby=\"uncoder-acc-lssezfl-header-2\"><div class=\"uncoder-accordion__content\"><div class=\"uncoder-container uncoder-umpm5lx\"><div class=\"uncoder-text-editor uncoder-e3nrgbm uncoder-text\"><p>Yes, in any amount from $100. Call or text us and we email a gift card as a PDF the same day. They are popular for new parents and people who just moved.<\/p><\/div><\/div><\/div><\/div><\/details><\/div><script type=\"application\/ld+json\">\n{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"When do you charge my card?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"After the clean, once the team has left and sent the checklist. There is no deposit, and recurring visits are charged one at a time.\"}},{\"@type\":\"Question\",\"name\":\"Do you sell gift cards?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, in any amount from $100. Call or text us and we email a gift card as a PDF the same day. They are popular for new parents and people who just moved.\"}}]}\n<\/script>\n<\/div><\/div><\/div><\/section><\/div>","protected":false},"excerpt":{"rendered":"<p>Home \/ FAQ Questions about our house cleaning The questions Tess hears every week, answered the way she answers them on the phone. If yours isn\u2019t here, text&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"uncoder-full-width","meta":{"footnotes":""},"class_list":["post-77","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/demo.uncoderbuilder.com\/sashby\/wp-json\/wp\/v2\/pages\/77","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demo.uncoderbuilder.com\/sashby\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/demo.uncoderbuilder.com\/sashby\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/demo.uncoderbuilder.com\/sashby\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/demo.uncoderbuilder.com\/sashby\/wp-json\/wp\/v2\/comments?post=77"}],"version-history":[{"count":0,"href":"https:\/\/demo.uncoderbuilder.com\/sashby\/wp-json\/wp\/v2\/pages\/77\/revisions"}],"wp:attachment":[{"href":"https:\/\/demo.uncoderbuilder.com\/sashby\/wp-json\/wp\/v2\/media?parent=77"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}