{"id":118,"date":"2026-10-02T18:38:54","date_gmt":"2026-10-03T01:38:54","guid":{"rendered":"https:\/\/demo.uncoderbuilder.com\/verdia\/help\/"},"modified":"2026-10-03T20:45:31","modified_gmt":"2026-10-04T03:45:31","slug":"help","status":"publish","type":"page","link":"https:\/\/demo.uncoderbuilder.com\/verdia\/help\/","title":{"rendered":"Help center"},"content":{"rendered":"
<\/div>

Help center<\/p><\/div><\/div>

Answers, without
a ticket number.<\/mark><\/h1>

The questions our care team actually gets, grouped by where you are in the process. If yours is not here, a human replies within a few hours.<\/p><\/div><\/div><\/section>

<\/svg><\/span><\/span><\/div>

Booking & appointments<\/h2>

Choosing a slot, changing it, and what to bring.<\/p><\/div><\/div><\/a>

<\/svg><\/span><\/span><\/div>

Results & reports<\/h2>

Timing, how to read them, and what happens if something is off.<\/p><\/div><\/div><\/a>

<\/svg><\/span><\/span><\/div>

Panels & pricing<\/h2>

What each test covers and how the prices work.<\/p><\/div><\/div><\/a>

<\/svg><\/span><\/span><\/div>

Membership & billing<\/h2>

Plans, renewals, refunds and receipts.<\/p><\/div><\/div><\/a>

<\/svg><\/span><\/span><\/div>

Privacy & your data<\/h2>

Where your results live and who can see them.<\/p><\/div><\/div><\/a>

<\/svg><\/span><\/span><\/div>

Retreats & events<\/h2>

Places, what is included and how refunds work.<\/p><\/div><\/div><\/a><\/div><\/div><\/section>

<\/svg><\/span><\/span><\/div>

Booking & appointments<\/h2>

Choosing a slot, changing it, and what to bring.<\/p><\/div><\/div>

How do I book a draw?<\/h3>

Pick a panel, choose a partner site near you and select a slot. Most sites have same-day or next-morning availability, and the whole booking takes about a minute.<\/p><\/div><\/div>

Can I reschedule or cancel?<\/h3>

Yes \u2014 free of charge up to 12 hours before your slot, from the link in your confirmation email. Two no-shows in a row incur a $25 fee.<\/p><\/div><\/div>

What do I need to bring?<\/h3>

Photo ID and nothing else. You do not need to print anything; the site has your booking.<\/p><\/div><\/div>

Do I need to fast?<\/h3>

Only for panels that include lipids or fasting insulin \u2014 the Full Body Panel and Heart & Metabolic. We tell you at booking, and again the day before.<\/p><\/div><\/div><\/div><\/div>

<\/svg><\/span><\/span><\/div>

Results & reports<\/h2>

Timing, how to read them, and what happens if something is off.<\/p><\/div><\/div>

When will my results arrive?<\/h3>

Most panels are read and returned within 48 hours of your draw. You get an email as soon as the physician\u2019s note is ready.<\/p><\/div><\/div>

Who reads my results?<\/h3>

A board-certified physician reviews every panel against optimal ranges \u2014 not only the lab\u2019s broad reference bands \u2014 before anything reaches you.<\/p><\/div><\/div>

What if something looks wrong?<\/h3>

Your report says plainly what it is, how urgent it is, and what to do. Anything needing in-person care is flagged with the type of specialist to see.<\/p><\/div><\/div>

Can I download or share my results?<\/h3>

Yes. Every report exports as a PDF with the raw lab values attached, which is the format your GP will expect.<\/p><\/div><\/div><\/div><\/div>

<\/svg><\/span><\/span><\/div>

Panels & pricing<\/h2>

What each test covers and how the prices work.<\/p><\/div><\/div>

Which panel should I choose?<\/h3>

Start from the question you want answered \u2014 energy, heart risk, hormones, thyroid, nutrients or sleep. If you want a baseline, the Full Body Panel covers all six systems.<\/p><\/div><\/div>

Is the lab work charged separately?<\/h3>

No. The price you see includes the draw, the lab work, the physician\u2019s read and the plan. There is no second invoice.<\/p><\/div><\/div>

Can you use results from another lab?<\/h3>

Often, yes. Send them over and we will read them rather than repeat them, as long as they are recent and from an accredited lab.<\/p><\/div><\/div>

Do you take insurance?<\/h3>

We do not bill insurance. Panels and memberships are HSA and FSA eligible, and we issue itemised receipts.<\/p><\/div><\/div><\/div><\/div>

<\/svg><\/span><\/span><\/div>

Membership & billing<\/h2>

Plans, renewals, refunds and receipts.<\/p><\/div><\/div>

What does membership include?<\/h3>

Two panels a year, monthly wellness plan updates, unlimited re-reads of past results and 15% off extra panels, from $49 a month.<\/p><\/div><\/div>

How do I cancel?<\/h3>

One click in your account. You keep any panel you have already used and stop being billed from the next cycle.<\/p><\/div><\/div>

Will my price change?<\/h3>

Your rate is held for twelve months from sign-up. Any change after that is announced a full cycle in advance.<\/p><\/div><\/div>

Can two people share a plan?<\/h3>

Care+ covers two people with separate results and one shared advisor. Standard memberships are per person.<\/p><\/div><\/div><\/div><\/div>

<\/svg><\/span><\/span><\/div>

Privacy & your data<\/h2>

Where your results live and who can see them.<\/p><\/div><\/div>

Who can see my results?<\/h3>

You, and the physician reviewing your panel. Nobody else inside Verdia sees identifiable results without your explicit request.<\/p><\/div><\/div>

Do you sell or share my data?<\/h3>

Never. We do not sell data, and we do not share it with insurers, employers or advertisers under any circumstances.<\/p><\/div><\/div>

Can I delete my account?<\/h3>

Yes \u2014 export everything first if you want it, then delete from your account settings. Deletion removes identifiable records within 30 days.<\/p><\/div><\/div>

Is my data used to train models?<\/h3>

Only in de-identified, aggregated form for reference ranges, and only if you leave that setting on. You can turn it off without losing anything.<\/p><\/div><\/div><\/div><\/div>

<\/svg><\/span><\/span><\/div>

Retreats & events<\/h2>

Places, what is included and how refunds work.<\/p><\/div><\/div>

What is included in a retreat?<\/h3>

A panel on arrival, doctor-led workshops, all meals and accommodation for the dates listed, and your results read in person before you leave.<\/p><\/div><\/div>

How do I reserve a place?<\/h3>

Enquire from the event page and we hold your place for 48 hours while we check the panel timing suits you.<\/p><\/div><\/div>

What is the refund policy?<\/h3>

Full refund up to 30 days before the start date, then 50% up to 14 days. We transfer your place to another retreat at any point, once.<\/p><\/div><\/div>

Do I need to be fit to attend?<\/h3>

No. Movement sessions are optional and scaled, and the walks have a slow group. Tell us about any limitation and we plan around it.<\/p><\/div><\/div><\/div><\/div><\/div><\/section>

Still stuck? Ask a person<\/h2>

Our care team answers every message, usually within a few hours, Monday to Friday.<\/p><\/div><\/div>

<\/svg><\/span><\/span><\/div>

Email us<\/h3>

hello@verdia.health \u2014 attach anything relevant and we will read it before replying.<\/p><\/div><\/div>

<\/svg><\/span><\/span><\/div>

Call the care team<\/h3>

+1 (800) 555-0142, Monday to Friday, 8am to 6pm Eastern.<\/p><\/div><\/div>

<\/svg><\/span><\/span><\/div>

Book a call back<\/h3>

Pick a fifteen-minute slot and a specialist will call you.<\/p><\/div><\/div><\/div><\/div><\/section>

<\/div>

FAQ<\/p><\/div><\/div>

Questions,
answered.<\/mark><\/h2><\/div>

Everything you need to know about testing, results and your plan. Tap a question to open it.<\/p><\/div>

Still have questions?<\/h3>

Our care team replies within a few hours, seven days a week.<\/p><\/div>

Talk to a care advisor<\/span><\/svg><\/a><\/div><\/div><\/div>

How is Verdia different from my annual checkup?<\/h3><\/svg><\/svg><\/span><\/summary>

A typical physical checks around 20 markers. Verdia tests 150+ biomarkers, and a licensed physician reviews every result with you and turns it into a clear, personalized plan.<\/p><\/div><\/div><\/div><\/div><\/details>

Do I need to fast before my blood test?<\/h3><\/svg><\/svg><\/span><\/summary>

For most panels, yes \u2014 fast for 8\u201310 hours beforehand. Water is fine and makes the draw easier. We\u2019ll send exact instructions for your test when you book.<\/p><\/div><\/div><\/div><\/div><\/details>

How soon will I get my results?<\/h3><\/svg><\/svg><\/span><\/summary>

Most results are ready within 48 hours of your sample reaching the lab. You\u2019ll get a notification the moment your doctor-reviewed report is live.<\/p><\/div><\/div><\/div><\/div><\/details>

Can I collect my sample at home?<\/h3><\/svg><\/svg><\/span><\/summary>

Yes. Choose an at-home visit and a certified phlebotomist comes to you, or book a walk-in slot at one of our partner labs nearby.<\/p><\/div><\/div><\/div><\/div><\/details>

Is my health data private and secure?<\/h3><\/svg><\/svg><\/span><\/summary>

Always. Your data is encrypted, stored on HIPAA-compliant infrastructure and never sold. You decide who can see your results.<\/p><\/div><\/div><\/div><\/div><\/details>

Does insurance cover Verdia?<\/h3><\/svg><\/svg><\/span><\/summary>

Verdia is a direct-pay service with upfront pricing. Many members use HSA or FSA funds, and we provide an itemized receipt for reimbursement.<\/p><\/div><\/div><\/div><\/div><\/details><\/div>