Plain-language summary
We collect only the information reasonably needed to respond to inquiries, prepare estimates, coordinate service, operate the website, and meet legal obligations. We do not sell personal information.
1. Scope of this policy
This policy applies to information collected through the Torvane Door Co. website, contact forms, phone calls, email conversations, and service-related communications. It does not apply to third-party websites or services that maintain their own privacy notices.
2. Information we collect
The information we collect depends on how you interact with us.
- Contact information, such as your name, email address, telephone number, and preferred contact method.
- Service information, such as the property address, property type, garage-door or opener details, photographs, and a description of the issue.
- Scheduling and transaction information, including appointment preferences, estimate details, service history, and payment status when applicable.
- Communications you send to us, including form submissions, emails, text messages, reviews, and notes from phone conversations.
- Basic technical information that a hosting provider may record automatically, such as IP address, browser type, device type, requested pages, referring page, and date and time of access.
3. How we use information
We may use information for the following business purposes:
- Responding to questions and service requests.
- Preparing estimates and confirming project details.
- Scheduling, providing, and following up on requested services.
- Sending service-related messages, arrival updates, receipts, and customer-support communications.
- Maintaining business records, improving our services, and understanding website performance.
- Preventing fraud, protecting website security, and complying with applicable legal obligations.
5. Data retention
We retain information only for as long as reasonably necessary for the purposes described in this policy, including customer service, warranty and service records, accounting, dispute resolution, security, and legal compliance. Retention periods vary based on the type of record and why it is needed.
6. Information security
We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we maintain. No website, transmission method, or storage system can be guaranteed to be completely secure, so information should not be submitted through the website if it is not needed for a service inquiry.
7. Your choices and requests
You may ask to review, correct, or delete personal information associated with an inquiry by contacting hello@torvanedoor.example. We may need to verify your identity before completing a request, and certain records may be retained where required for legal, security, accounting, or legitimate business purposes.
- You may opt out of non-essential promotional email by using the unsubscribe method provided in the message or by contacting us.
- You may manage browser cookies through your browser settings. Additional details appear in our Cookie Policy.
- You may choose not to submit optional information, although doing so may limit our ability to evaluate or respond to a request.
8. Children’s privacy
This website is intended for property owners, tenants, and business representatives seeking garage-door services. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
9. Third-party websites
The website may link to mapping, review, social, payment, or other third-party services. Their privacy practices are governed by their own policies, and we are not responsible for third-party content or privacy practices.
10. Changes to this policy
We may update this policy to reflect changes in our services, technology, vendors, or legal obligations. The revised policy will be posted on this page with a new effective date.
11. Contact us
Questions or privacy requests may be sent to Torvane Door Co. at hello@torvanedoor.example or raised by telephone at (555) 012-4300.