People apologize to our teams for the state of their kitchen about once a day. Please don’t clean before we come. That is our job, and you are paying for it.
Do put away
- Clutter on counters and tables: we wipe around what’s there, and can’t clean under it.
- Clothes on floors and beds, so we can vacuum and make the beds.
- Anything fragile or valuable you don’t want handled.
- Cash and jewelry. We have never had a problem, and we would like to keep it that way.
Do leave out
- A set of clean sheets on each bed you want changed.
- A note about any room to skip or any surface that needs a special product.
- Your preferred vacuum if you have strong feelings about ours.
Pets
Friendly pets can stay out. Nervous ones are happier in a closed room, which we will skip or clean last with the door open a crack. Tell us in the booking notes.
Access
If you won’t be home, set up the lockbox or door code the day before and test it. A locked door costs us an hour and costs you a $75 lockout fee, and nobody enjoys that conversation.
