AI receptionist for physiotherapy clinics.
Help callers book, move an appointment and get answers to routine questions. Jotted follows your clinic’s rules, with a clear handoff when someone needs your team.
Bella
Books a first appointment
Eric
Moves a follow-up
River
Answers a clinic question
Sarah
Takes an after-hours message
Trusted at front desks like these
Monday, 8:52.
The phone rings while someone is standing at the desk.
A patient checking in. Another paying for today’s session. Then the phone, again. Your team can only do one of these well at a time, and the caller still needs a next step.
Missed call
8:52
Missed call
8:54
Missed call
Caller wanted a first appointment
8:55
Answered isn’t the same
as booked.
A message that says “please call us back” is still an unfinished task. Jotted takes a routine request all the way to a sample diary result, and only says “booked” once the diary has accepted it.
It books the way your clinic books.
Appointment types, lengths, practitioners and locations come from rules your clinic approves. Nothing is improvised on the call.
First visits are 45 minutes.
Follow-ups are 30. Never swapped to fit a gap.
Follow-ups stay with their practitioner.
A change only with the caller’s agreement and your permission.
Exceptions belong to your team.
Fees and clinical questions go to a person.
It knows when to stop
Anything it can’t answer from your approved information, and every decision that belongs to a person, goes to your team with a clear note. Never a guess, never a promise it can’t keep.
A routine booking
Jotted. handles it
Same booking checks whether reception is in or not.
“Can I use the side entrance?”
Your team
Not in the approved information, so it asks reception rather than guess.
“Can you waive the fee?”
Your team
It can explain the policy. Only your staff can make an exception.
“Can I speak to someone?”
Your team
Tries reception straight away, or takes a callback request if nobody is free.
Note for reception
17:43
Confirm the correct entrance
“Can I use the side entrance for my appointment?”
Callback
Requested · details confirmed
Reply
No time promised to the caller
Appointment
No change made
Ready for reception to review
Hear every kind of call.
The easy ones and the awkward ones. Press play on any call to hear how it ends.
Booking
First appointment
Caller
“I’d like to book my first physio appointment.”
AI receptionist
Of course. Would you prefer Riverside or Northside?
Booked
Voice · Bella
Change
Move a follow-up
Caller
“Could I move my follow-up with Maya?”
AI receptionist
Thanks for completing the verification. Is it Wednesday at 2 at Riverside?
Moved
Voice · Eric
Question
Appointment lengths
Caller
“I’m looking at a first physio appointment. How long would I need?”
AI receptionist
An initial physiotherapy appointment is 45 minutes.
Answered
Voice · River
After hours
Message for reception
Caller
“My appointment letter mentions an entrance. Could someone check which one I should use?”
AI receptionist
I don’t have that detail confirmed. I can take a message for reception. Please leave out any health details.
Note for the team
Voice · Sarah
Policy
Late-change fee
Caller
“I cancelled late. Can you waive the fee?”
AI receptionist
Reception needs to review fee exceptions. I can’t waive or change a charge.
Team decides
Voice · Bella
Clinical
Which appointment?
Caller
“I’m not sure which appointment would be suitable for me.”
AI receptionist
That needs advice from the clinic team. I can pass on your question, but I can’t assess symptoms or recommend treatment.
Passed to a clinician
Voice · River
Answers in your caller’s language.
Pick a language to hear the greeting. The same rules, handoffs and booking checks apply in every one.
English · United States
“Hello, how can I help you today?”
Same voice, same rules, in the language your caller speaks.
Spanish · Mexico
“Hola, ¿en qué le puedo ayudar hoy?”
Same voice, same rules, in the language your caller speaks.
French · France
“Bonjour, comment puis-je vous aider aujourd’hui ?”
Same voice, same rules, in the language your caller speaks.
German · Germany
“Guten Tag! Wie kann ich Ihnen heute helfen?”
Same voice, same rules, in the language your caller speaks.
Portuguese · Brazil
“Olá! Como posso ajudar hoje?”
Same voice, same rules, in the language your caller speaks.
Japanese · Japan
“お電話ありがとうございます。どのようなご用件でしょうか？”
Same voice, same rules, in the language your caller speaks.
More room for the people in front of you.
When routine calls have somewhere to go, your team can stay with the patient in front of them, at the desk or on the plinth. Every caller still leaves with a next step.
Heard at the front desk.
What clinic teams want from the phone: callers who feel heard, bookings that fit, and handoffs that make sense.
“It’s made things so much easier, and I’m really glad I gave it a try.”
Fictional speaker · Sample testimonial
“One of the best decisions I made this year. It’s made a real difference.”
Fictional speaker · Sample testimonial
“Now it’s something I use every day, and I’d definitely recommend it.”
Fictional speaker · Sample testimonial
Start with the calls you miss.
Begin with overflow or after-hours cover. We check your phone setup and practice software with you first, and nothing goes live until your team has tested it.
Choose your cover
Overflow when reception can’t answer, after hours, or planned cover. Your team answers first.
Connect your diary
Approved appointment types, practitioners and locations only. Permissions are verified first.
Test it with your team
Run sample calls, check every handoff and agree what reception sees after each call.
Built for appointment-led clinics.
Same rules and handoffs, set up for the calls each kind of clinic gets.
Hear it handle a call from your clinic.
Bring your appointment types and the calls you’d like covered. We’ll set up a sample and walk through it with you.