AI receptionist for
physiotherapy clinics.
First assessments, rehab follow-ups and patients fitting treatment around work. Jotted finds the right appointment length, keeps continuity with the same physio and brings your team in when a call needs clinical judgment.
Caller
“Can I move my follow-up with Alex to after work?”
Booked.
Thursday 17:30 · 30-minute follow-up · Alex · original slot released
The calls that shape a physiotherapy day.
New bookings, familiar patients and questions that need a person. Each call has a clear next step.
First assessments
“I haven’t been to your clinic before. Where do I start?”
Books a first assessment using your new-patient rules and shares clinic-approved arrival information.
Keeping rehab on track
“Can I move my follow-up and still see Alex?”
Finds an approved follow-up slot with the same physio, then confirms the change before releasing the original appointment.
Before-you-book questions
“Do I need a referral, and can I use my insurance?”
Shares approved referral and payment information. Cover, authorisation and treatment questions go to reception or a clinician.
Set up for physiotherapy.
These are example appointment types. Your team sets the final lengths, practitioner rules and handoffs before calls go live.
Initial assessment
60 min
New patients · allow time for history and assessment
Follow-up
30 min
Existing patients · keep the treating physio
Extended review
45 min
Only when requested in the clinic’s booking plan
Return after a gap
45 min
Reception confirms whether a new assessment is needed
Move or cancel
No visit
Apply notice rules · fee exceptions go to reception
Hear Jotted handle a call.
Three calls from our shared demo library, showing routine requests and a handoff to the team. Some examples use physiotherapy appointments; your clinic sets its own appointment types and rules.
Booking
First appointment
Caller
“I’d like to book my first physio appointment.”
AI receptionist
Of course. Would you prefer Riverside or Northside?
Booked
Voice · Bella
Change
Move a follow-up
Caller
“Could I move my follow-up with Maya?”
AI receptionist
Thanks for completing the verification. Is it Wednesday at 2 at Riverside?
Moved
Voice · Eric
Clinical
Which appointment?
Caller
“I’m not sure which appointment would be suitable for me.”
AI receptionist
That needs advice from the clinic team. I can pass on your question, but I can’t assess symptoms or recommend treatment.
Passed to a clinician
Voice · River
Where it stops
Clinician
New symptoms, exercise changes or whether treatment is appropriate.
Person, now
Sudden worsening symptoms or urgent concerns · follow the approved escalation script.
Reception
Insurance authorisation, referral exceptions and cancellation fees.
Built for appointment-led clinics.
Hear it handle a physiotherapy call.
Bring your appointment types and the calls you’d like covered. We’ll set up a sample and walk through it with you.