About us

Rooted here. Ready to rebuild.

We believe good restoration starts with good people. People who listen, show up, and care about getting the details right.

Call (828) 555-0142

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How can we help?

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24/7

Emergency support

Years of experience

4.9

Star rating

400+

Properties restored

Who we are

Cleanup through rebuild.

Cragmoor is a locally owned restoration company based in Asheville, North Carolina. Our story is shaped by the resilience of the Blue Ridge communities we call home.

We bring cleanup, restoration, and reconstruction together in one company. From the first conversation to the final walkthrough, the focus stays on your property, your questions, and your next chapter.

Make a difficult moment feel manageable.

Clear answers. Thoughtful work. A restoration process that respects both your space and your peace of mind.

Explore our services

Why homeowners trust us

Trust is earned at every step.

Restoration takes more than equipment. It takes technical skill, honest communication, and a team that stays accountable until the work is finished.

A restoration crew arriving at a house with temporary roof protection in place

How we work

One team.
Start to finish.

The people who arrive first stay accountable through the final walkthrough.

Certified and insured

Trained technicians, proven restoration methods, and the right protection for the property while we are working in it.

Clear scope and communication

You understand what happened, what needs doing and what comes next — before any of it starts.

Insurance-ready documentation

Photographs, moisture readings, scope and records organized the way carriers ask for them.

Accountable through completion

The same local crew stays on it, from emergency stabilization through to the final walkthrough.

The Cragmoor advantage

What you gain from a better partner.

A technician extracting standing water from a hardwood floor

Fast local response

Crews based in Asheville and Hendersonville — not dispatched to you from three counties away.

Protected workers treating exposed wall framing during remediation

Certified technicians

People who do restoration every day, rather than a general contractor learning on your property.

A technician checking moisture in a wall beside drying equipment

Clear documentation

Moisture readings, photographs and scope logged daily, in the format your carrier asks for.

A carpenter installing drywall during an interior rebuild

One team through completion

Mitigation and rebuild on one contract, so nothing falls into the gap between two companies.

Leadership

The people you will deal with.

Michael Bennett

Founder & general manager

22 years in restoration. Started out as a water technician and still walks the larger losses himself.

Danielle Brooks

Operations director

18 years in the trade. Runs crews, scheduling and equipment across both offices.

Carlos Reyes

Field operations lead

15 years on site. IICRC master water restorer, and the person who trains every new technician.

Emily Chen

Estimating & claims

12 years, six of them as an insurance adjuster. Prepares the documentation carriers actually ask for.

Our services

Everything we do, in one place.

Emergency response, cleanup, and the rebuild that follows — handled by one team, so you are never passed between companies partway through a project.

01Water damageFrom the first sign of water to the final coat of paint. A clear path back to a dry, comfortable home.

02Fire & smokeThoughtful recovery for the spaces and belongings that matter most, with one team guiding every stage.

03Mold remediationAddress the source. Restore the space. A considered approach to moisture and affected materials.

04Storm damageWhen the weather changes everything, we help you take the next step toward home.

05Commercial restorationA practical recovery plan for the places your community works, gathers, and grows.

06Sewage cleanupA sewage backup needs a focused cleanup plan. We assess the affected spaces and coordinate removal, cleaning, and restoration.

07Biohazard cleanupDiscreet, considered support for sensitive property cleanup. We assess the situation and explain the proposed scope before work begins.

08ReconstructionBring every piece back together with coordinated repairs, considered materials, and attention to the finish.

Questions, answered

Before you call.

The things people ask us most about working with Cragmoor.

Ask us something else

How quickly can someone get here?

For an active emergency we aim to have a crew moving the same day, often within a few hours. Real response time depends on the address, the time of day, current demand and road conditions — call and we will give you an honest answer rather than a comfortable one.

Do you handle the repairs as well as the cleanup?

Yes, and that is the point of how we are set up. Mitigation and reconstruction run through the same company, so there is no handover between a drying firm and a builder — which is the stage where these jobs most often stall.

Do you work with insurance companies?

We document conditions, moisture readings, scope and completed work in the format adjusters expect, and we will meet your adjuster on site. We do not decide coverage or adjust the claim — that stays between you and your carrier.

Are you licensed and insured?

Yes. We carry the licensing and insurance required for residential and commercial restoration and reconstruction in North Carolina, and we can provide certificates on request.

What happens at an assessment?

We look at the property, explain what we have found, and put the proposed scope in writing before anything is agreed. Nothing starts until you have seen it and said yes.

Which areas do you cover?

Asheville and the surrounding Western North Carolina communities — Black Mountain, Weaverville, Hendersonville, Fletcher, Arden, Swannanoa and Candler among them. Call with your address if you are not sure whether you are inside it.